| Date | Customer Name | Location | Purchased Device | Rating | Verified Feedback Statement | Delivery Status |
|---|---|---|---|---|---|---|
| 28/09/2026 | David Thornton | Harrow, London | Apple iPhone 15 Pro 128GB (Natural Titanium) | ★★★★★ 5.0 | "Ordered for next day delivery to Harrow. Arrived in pristine condition with 94% battery health and original diagnostic test sheet. Absolutely spotless screen, could pass as brand new!" | RM Tracked 24 |
| 22/09/2026 | Sarah Jenkins | Manchester, M14 | Apple iPhone 15 Pro 256GB (Black Titanium) | ★★★★★ 5.0 | "Super fast dispatch from Harrow. Battery health verified at 93%. Clean IMEI and came with 12 months guarantee card. Great communication from customer support." | RM Tracked 24 |
| 16/09/2026 | Marcus Bell | Birmingham, B5 | Samsung Galaxy S23 Ultra 256GB | ★★★★★ 5.0 | "First time buying refurbished electronics from Mega Mobiles. Phone came in a sealed shockproof box, screen is 100% scratch free, S-Pen works perfectly. Outstanding value." | RM Tracked 24 |
| 09/09/2026 | Emma Richardson | Bristol, BS1 | Apple iPhone 14 Pro 128GB (Deep Purple) | ★★★★★ 5.0 | "Arrived within 24 hours of ordering. Battery health is at 90%, TrueTone and Face ID work with zero issues. Legitimate British seller with real address and VAT invoice provided." | RM Tracked 24 |
| 01/09/2026 | Liam O'Connor | Leeds, LS2 | Apple iPhone 13 128GB (Midnight) | ★★★★★ 5.0 | "Exceptional service. The device arrived well-packaged with charging cable and warranty documentation. Saved over £300 compared to high-street retail." | RM Tracked 24 |
| 24/08/2026 | Rachel Evans | Cardiff, CF10 | Google Pixel 8 Pro 128GB (Bay Blue) | ★★★★★ 5.0 | "Flawless Grade A condition. Prompt tracking number updates via Royal Mail. Very satisfied with the customer service and 30-day return policy clarity." | RM Tracked 24 |
| Policy Clause | Consumer Rights Act 2015 Guarantee | MEGA MOBILE PHONES LIMITED Implementation | Resolution Timeline |
|---|---|---|---|
| Right to Cancel & 30-Day Return | Statutory 14-day cancellation extended to 30 days for full refund or exchange. | 30-Day no-quibble return window with prepaid Royal Mail Tracked return label. | Full refund issued within 48 hours of return receipt. |
| 12-Month Hardware Guarantee | Goods must be as described, fit for purpose, and of satisfactory quality. | Comprehensive coverage for motherboard, display, camera modules, sensors, and battery degradation. | Express repair or replacement within 3 working days. |
| Clean IMEI & Network Guarantee | Protection against future carrier blacklisting or network barring. | Lifetime guarantee on handset legitimacy and clean GSMA network status. | Immediate 100% refund if any network blacklist flag arises. |
| Data Security & Privacy | UK GDPR and Data Protection Act 2018 compliance. | All traded-in and returned devices undergo certified ADISA 3-pass data destruction. | Instant data wipe certificate archived. |